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INBOUND SERVICES
- Any service in which the Consumer initiates contact with your business requires INBOUND assistance.
- Inbound Call Centers provide a wide array of services for all business types, and for all call volumes. Customer Service, Processing Orders and Qualifying those Inbound Calls are the more commonly known service types provided by an INBOUND Call Center. You may also be looking for assistance with Technical Support or Scheduling Appointment, or simply a live operator to always answer your phone.
- When in doubt of the type of Call Center assistance needed, just ask yourself “WHO is initiating the contact?”
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OUTBOUND SERVICES
- Any service which require the Call Center to initiate the customer contact requires OUTBOUND assistance.
- Telemarketing Services deal solely with OUTBOUND calling.
- Lead Generation, Appointment Setting and the Sale your Products/ Services are the more commonly known service types provided by an Outbound Call Center. Other services may include Data Base Updating, Conducting Surveys or Research, Public Announcements,and Fundraising.
- If you’re still not sure, just ask yourself “WHO is initiating the contact?”
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